The Company This is a fantastic organisation who operate globally, but you will be supporting users based across Australia. The team are tight-knit who value teamwork, work collaboratively together and strive to provide exceptional customer service and experiences to end users. The Role In this role you will join a collaborative IT Support team of 6 staff members, providing Level 2 support to end users and devices across Australia via phone, emails and walk-ups. This role is 5 days a week onsite based in Mulgrave. Operating hours are between 8am - 6pm and shift times will be 7.6 hours per day. Please note for this role you will be required to obtain a national Police Check. Your Skills and Experience At least 2 years full time working experience in a Service Desk or IT Support position. Exceptional written and verbal communication skills. A genuine passion for customer service and ensuring end-users are given an attentive and warm experience that will leave them highly satisfied. Strong experience working with and administering O365 including MS Teams, SharePoint online, OneDrive and Exchange online. Experience supporting Windows 11. Experience supporting and managing Apple iPhones and iPads. Strong experience working with and administering EntraID/Azure AD. Strong experience supporting Intune and enrolling devices. Experience with MDM system to enrol, troubleshoot, update and maintain mobile devices and laptops. Your Profile You are immediately available, a quick thinker, highly adaptable and you have a natural flair for solving problems. You are a true team player who values collaboration and are motivated by providing an exceptional level of customer service. You have a can-do attitude and will always give something a go. You have amassed excellent experience to date and are able to join an organisation and hit the ground running. Apply Today Please send your resume by clicking on the apply button. Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne Job Reference No: 06810-0013381442 - JR By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
